Refund policy

Returns & Refunds

We want you to love your order. This policy explains your options and does not limit your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will offer a replacement or a full refund, including any shipping you paid. You will not have to pay to send a faulty item back.

Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original packaging and in resaleable condition. Contact us first so we can give you the return address and instructions. Return shipping for change-of-mind returns is paid by the customer and is non-refundable. Personalised items, intimate items and gift cards cannot be returned for change of mind.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are made to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show the refund.

Late or missing parcels

If your tracking has not updated for 10 business days or your parcel has not arrived within 30 days of dispatch, contact us and we will investigate and resend the item or refund you.

Cancellations

You can cancel your order free of charge before it is dispatched. Contact us as soon as possible after placing the order.

Contact

For any return or refund request, use the contact details on our Contact page and include your order number.