Shipping policy

Shipping Policy

Free tracked shipping Australia-wide

We offer free tracked shipping on all orders delivered within Australia, including regional areas.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Delivery time

Most orders arrive within 8 to 15 business days after dispatch. Our products are shipped from our partner warehouses, which may be located overseas. Delivery to remote areas may take a few extra days. Delivery times are estimates and are not guaranteed, but we will always help if your order is running late.

Multiple items

If you order several items, they may be shipped from different warehouses and arrive in separate parcels. Each parcel will have its own tracking number.

Tracking

Tracking can take 2 to 5 business days to show updates after dispatch. If your tracking has not updated for 10 business days, please contact us.

Address errors

Please check your shipping address carefully at checkout. Contact us within 24 hours of placing your order if you need to change it. We cannot be responsible for parcels sent to an incorrect address provided by the customer, but we will do our best to help.

Lost or damaged parcels

If your parcel has not arrived within 30 days of dispatch, or arrives damaged, contact us and we will resend your item or issue a full refund. See our Refund Policy for details.

Customs and duties

Orders delivered to Australia do not incur extra customs fees for the customer. The price you see at checkout is the price you pay.

Where we ship

We currently ship only to addresses within Australia.